Short version: we quote you a price, you approve a mockup, you pay half, we make it, you pay the rest, we deliver it. If we get it wrong, we fix it at our cost. Because everything we make is personalised to you, it can't be returned unless there's something wrong with it. Everything below says the same thing in more detail.
1. Who you are dealing with
Disclosures required under section 43 of the Electronic Communications and Transactions Act 25 of 2002.
| Trading name | Kitroom |
|---|---|
| Legal entity | UZAN Digital, a sole proprietorship owned by Muhammad Uwais Bata |
| Legal status | Sole proprietorship (not a registered company) |
| Physical address | 6 Congo Road, Emmarentia, Randburg, 2195, Gauteng, South Africa |
| hello@kitroom.co.za | |
| Telephone / WhatsApp | 062 786 5555 |
| Website | kitroom.co.za |
| Goods supplied | Custom printed apparel — t-shirts, golf shirts, hooded sweatshirts and related garments, decorated to customer specification |
We are not currently registered for VAT. No VAT is charged on our prices and no VAT invoice can be issued. If that changes we will tell you before your next order.
2. Quotes and prices
2.1 The Kit Builder is an estimate
The price shown by the Kit Builder on our website is an indicative estimate, not a firm quote. It is calculated from typical garment and print costs and does not account for your specific artwork.
2.2 The firm quote
A firm quote is issued in writing by email or WhatsApp after we have seen your artwork and know your quantities and sizes. Only the written quote is binding on us.
2.3 Validity
Written quotes are valid for 14 calendar days. Garment and blank stock prices move, and beyond 14 days we may need to requote.
2.4 What the price includes
Unless the quote says otherwise, the quoted price includes the garment, the printing described, and standard courier delivery to one address anywhere in South Africa. It does not include rush fees, additional print positions, artwork redraws beyond two revisions, or delivery to multiple addresses.
3. Minimum order
Our minimum order is 20 units per garment type. Below this the setup cost per garment makes the order poor value for you and unprofitable for us.
4. Placing an order
- You request a quote, through the website or directly.
- We issue a written quote and a digital mockup.
- You approve the mockup and the quote in writing.
- You pay the deposit. Production begins only once the deposit reflects.
An order exists only once we have your written approval and your deposit. Nothing you do on the website alone creates a binding order on either of us.
4.1 Artwork approval is final
This is the most important clause in this document. We print exactly what you approve. Once you approve a mockup in writing, that mockup is what gets printed — including any spelling, colour, sizing or layout that appears in it. Please check names, spelling and dates carefully before approving. Errors present in an approved mockup are not our responsibility and reprints will be charged.
5. Payment
| Deposit | 50% of the order total, payable to confirm the order and begin production |
|---|---|
| Balance | The remaining 50%, payable before dispatch |
| Methods | Card payment via Yoco, or EFT to our business account |
We do not require full payment upfront. Goods remain our property until paid for in full.
6. Production time and delivery
6.1 Lead time
Our standard lead time is 10 working days from written artwork approval and receipt of deposit — whichever happens later. It is not calculated from when you first contacted us.
6.2 Samples add time
On orders over 50 units we send you a physical pre-production sample. This adds approximately 3–5 working days, and the 10-day production clock restarts when you approve the sample. This is deliberate and we recommend it.
6.3 Delays
If we become aware that we will miss an agreed date, we will tell you as soon as we know, not on the day. Where a delay is our fault and causes you to miss a fixed event date, you may cancel the remaining balance and we will refund your deposit in full.
6.4 Circumstances beyond our control
We are not liable for delays caused by events outside our reasonable control, including courier failure, load shedding affecting production, supplier stock failure, or industrial action. We will always tell you promptly and work with you on alternatives.
7. Returns, refunds and your rights
7.1 Custom goods are exempt from cooling-off
Section 44 of the Electronic Communications and Transactions Act gives consumers a 7-day cooling-off right on electronic transactions. That right expressly does not apply to goods made to the consumer's specifications or clearly personalised. Everything we produce is custom printed to your specification, so the cooling-off right does not apply to our goods. We are telling you this before you order, not after.
7.2 What you are still entitled to
Nothing in these terms limits your rights under the Consumer Protection Act 68 of 2008. In particular you remain entitled to goods that are of good quality, in good working order, free of defects, and that match what was agreed. If goods are defective or do not match the approved mockup, you may return them within 6 months for repair, replacement or refund at your election, under section 56 of the CPA.
7.3 What we will fix at our cost
- Printing that does not match the approved mockup
- Garment sizes that do not match the size list you supplied
- Faulty garments — holes, tears, defective stitching
- Print that cracks, peels or fades under normal washing within 3 months, when care instructions were followed
7.4 What we will not refund
- Errors that were present in a mockup you approved in writing
- Sizes ordered incorrectly by you or by your group
- A change of mind about colour, design or quantity after approval
- Normal variation in garment colour between production batches, or minor variation between screen and printed colour
7.5 How to report a problem
Contact us within 7 days of delivery with photographs and your order number. We will respond within 2 working days. Do not return anything before contacting us.
8. Sizing
We supply a size chart with real garment measurements, taken flat. You are responsible for collecting sizes from your group and supplying us with a final size list. We print against that list. We strongly recommend ordering a sample garment first — see clause 6.2.
9. Artwork and intellectual property
9.1 You warrant that you own it
By submitting artwork, a logo, a crest or a design to us, you confirm that you own it or have permission to use it. This matters: school crests, club badges, university logos, sports federation marks, brand logos and cartoon or entertainment characters are usually protected.
9.2 We may refuse
We will decline any job where we believe the artwork infringes someone else's rights. We would rather lose the order than print it.
9.3 You indemnify us
If a third party brings a claim against us because of artwork you supplied, you agree to indemnify us against that claim and any reasonable costs arising from it.
9.4 Your artwork stays yours
You retain ownership of everything you supply. We store your artwork and size profile so that reordering is quick. You may ask us to delete it at any time.
9.5 Showing our work
We may photograph finished orders and use those images to show what we do, unless you tell us not to. Just say so and we won't.
10. Cancellation
| Before artwork approval | Free. Deposit refunded in full. |
|---|---|
| After approval, before production starts | Deposit refunded less any costs already incurred. |
| Once production has started | The deposit is not refundable. Blank garments have been bought and print files prepared for your specific job. |
| Once printed | The full order is payable. Custom printed goods cannot be resold. |
11. Limitation of liability
Our total liability for any order is limited to the amount you paid for that order. We are not liable for indirect or consequential loss — for example, the cost of an event, lost sponsorship, or reputational harm. Nothing here limits liability for death, personal injury, gross negligence, or anything else that cannot lawfully be excluded.
12. Complaints and disputes
Contact us first at hello@kitroom.co.za or 062 786 5555. We will acknowledge within 2 working days and aim to resolve within 10.
If we cannot resolve it, you may refer the matter to the National Consumer Commission or an accredited consumer goods ombud. You do not lose any right to approach a court.
These terms are governed by South African law, and the South African courts have jurisdiction.
13. Changes to these terms
We may update these terms. The version in force is the one published here on the date you place your order, and we will keep a copy of the version that applied to your order.
Questions about any of this? Ask before you order, not after. hello@kitroom.co.za · 062 786 5555